(Version 5.0 – July 2016)
Effective Date: July 29, 2016
Our ClassFlow Student Data Privacy Pledge
The privacy of personally identifiable student information is very important to us. We are honored that our customers choose ClassFlow as a trusted educational service provider and we strive to live by high data privacy and security standards. When we have access to the personal information of students, we commit to the following data privacy principles:
“ClassFlow” or the “Service" is provided by Promethean Limited (“Promethean,” "we," "us," or "our"). We are a limited company registered in England and Wales with our registered office at Promethean Limited, Promethean House, Lower Philips Road, Whitebirk Industrial Estate, Blackburn, Lancashire, BB1 5TH, United Kingdom.
"You" or “your” means a User of the Service. An “Individual User” as used in these Terms may be a teacher (or administrator), student, or parent using the free ClassFlow Service. Where applicable, “you” or “your” also means a school or school district or other educational institution otherwise known as an “Enterprise User” using the ClassFlow for Schools Service with whom the User is associated either as a student, teacher, or parent of a student, and is authorized by the Enterprise User to use the Service (an “Authorized User”). The term “User(s)” as used herein will refer to all users of the Service: Individual Users, Authorized Users, and Enterprise Users.
Table of Contents:
2. What Information Do We Collect?
2.1 The Personal Information we collect depends on whether you are a teacher, a student, or a parent.
See “How Promethean Shares Information With Others” below for more information on the limited ways in which we share School Data and Student Data. See “Children’s Privacy” below for more information about how we collect and use the personal information of children under 13.
c. Information about Parents and Guardian:
We ask for certain Information when a parent or guardian registers for a ClassFlow account or registers to use an associated application. This includes but is not limited to a first and last name, email address, user name and password, and any additional information the parent or guardian voluntarily provides, which could include, but is not limited to the name and location of your child’s school and what your relationship is with the child (parent, grandparent, guardian etc.). We use this information to operate, maintain and provide the features and functionality of the Service, to analyze and improve our Service offerings and functionality, and to communicate with you.
2.2 Information Collected Through Technology:
We automatically collect certain types of usage information when you visit our website or use our Service. When you visit the Service, we may send one or more cookies (a tracking device) to your computer that uniquely identifies your browser and lets us help you log in faster and enhance your functionality and navigation through the site. A cookie may also convey information to us about how you use the Service (e.g., the pages you view, the links you click, and other actions you take on the Service). We may collect log file information from your browser or mobile device each time you access the Service. Log file information may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, browser language, information about your mobile device, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information. We may employ clear gifs (also known as web beacons) which are used to anonymously track the online usage patterns of our Users. In addition, we may also use clear gifs in HTML-based emails sent to our non-student users to track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Service. We may also collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Service. Although we do our best to honor the privacy preferences of our visitors, we are not able to respond to Do Not Track signals from your browser at this time. To understand exactly what cookies are used on our free ClassFlow Service and what cookies are used on the ClassFlow for Schools Service, you may review our ClassFlow Cookies Policy.
When you access our Service by or through a mobile device, we may receive or collect and store information about your mobile device such as your mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, and, depending on your mobile device settings, your geographical location data at the city, state, or country level. We receive this information in the aggregate so that we can monitor broad trends and usage statistics.
We use or may use the data collected through cookies, log file, device identifiers, location data and clear gifs information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information, including targeted content and advertising; (c) provide and monitor the effectiveness of our Service; (d) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our website and our Service; (e) diagnose or fix technology problems; (f) investigate fraud or misuse of the Service and (g) otherwise to plan for and enhance our Service. Although we may permit third party advertising partners to collect information on our ClassFlow landing page for the purpose of sending targeted advertisements, we do not allow third party advertising networks to collect information about Students or Teachers who are logged into our Service.
3. How Does Promethean Share Information with Others?
We share data within the Service as needed to perform the Service. For example, Student Data and School Data will be shared with the teacher, school administrator, and parent authorized to receive Student Data for an educational purpose. Sharing within the Service will depend on the settings and functionality selected by the school or teacher. Promethean only shares Personal Information with third parties in the limited circumstances, described below. WE NEVER SHARE OR SELL STUDENT DATA WITH THIRD PARTIES FOR MARKETING PURPOSES OR ADVERTISEMENTS. We never share or sell Personal Information about teachers, administrators or parents with third parties for marketing purposes or advertisements unless you give us your consent to do so.
4. Is Information About Me Secure?
Data security is very important to Promethean. Promethean maintains strict administrative, technical and physical procedures to protect information stored in our servers. Access to information is limited (through user/password credentials and two factor authentication) to those employees who require it to perform their job functions. We use industry standard SSL (secure socket layer technology) encryption to transfer Personal Information. Other security safeguards include but are not limited to data encryption, firewalls, and physical access controls to buildings and files. You can help protect against unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account.
5. Retention and Deletion of Personal Information:
6. Communications Preferences.
As part of the Services, if you are a teacher/administrator or parent you may receive from Promethean emails or other types of communications relating to your use of the Service or your user profile. You acknowledge and agree that by using the Service, Promethean and its trusted third party companies on behalf of Promethean may send you email, contact you, or engage in other communication that we determine relates to your profile or use of the Service. For example, we may email you to send updates, a newsletter, or other news regarding the Service or to simply send you notifications. You will always have the option to unsubscribe from receiving these emails by clicking on the “unsubscribe” button within the body of the email. Please note that you are not permitted to unsubscribe or opt-out of non-promotional messages regarding your account, such as account verification, change or updates to features of the Service, or technical and security notices.
Communications with Students. Promethean may send email notifications or otherwise communicate with students only on behalf of and at the direction of the school, teacher, or district. We may, in limited circumstances, also send certain Service-related messages to students, such as account verification or technical and security notices.
7. Can I Access, Update, Correct, or Delete Personal Information?
You may access, correct, update, or delete your Personal Information in your profile by making the change on your account profile page or contacting privacy@ClassFlow.com
Please be advised that requesting removal of or not providing certain information may result in your not receiving notification of updates to the Service or other valuable information regarding your use of the Service. Failure to provide information requested by Promethean or removing certain information may mean that you are not able to access relevant features of the Service and may even result in your not being able to use the Service at all.
If you are using the ClassFlow for Schools Service that is integrated with a school SIS, any request to access or make changes to or delete Personal Information including Student Data must be made by the School within the SIS. Once the changes are made within the SIS, the changes will automatically appear within the ClassFlow for Schools Service.
If you are using the ClassFlow for Schools Service and the School is not integrating its SIS with the Service, any request to access, make changes to or delete Personal Information including Student Data must be made by the School’s designated User Administrator. The User Administrator will be provided access to the School's Authorized Users’ profile pages in order to update, correct, or delete the information contained therein.
If you are an individual teacher using the free ClassFlow Service, any class rosters that you have created containing Student Data must be deleted from your ClassFlow account once those classes have ended. Student Data associated with the Teacher’s account on the free ClassFlow Service is controlled by the teacher or school. If you have a question about reviewing, modifying or deleting Student Data from a teacher’s account, please contact the teacher or school directly or you may contact Promethean at privacy@ClassFlow.com
EU Users: Accessing, Correcting, and Deleting your Personal Information: If you are an EU resident, you have certain rights in relation to your Personal Information: (i) the right to be informed about how your Personal Information is being used; (ii) the right to access the Personal Information we hold about you; and (iii) the right to request the correction of inaccurate Personal Information we hold about you and to request the blocking or deletion of your Personal Information where the processing does not comply with local data protection laws. To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details set out in the "Contacting Us" section below. Please provide as much information as you can about the Personal Information you are enquiring about. We will respond to your request within thirty (30) days (or less, if required by law). If you ask us to correct, update, delete, or change the Personal Information we hold about you, we will do so if we are satisfied that this is required. If we decide not to change your Personal Information in the manner you have requested, we will advise you of this in writing and how you can complain if you are not satisfied with our decision. If you request a change to your Personal Information and we do not make that change, you may request that we note on our records that you requested a change to your Personal Information that was not made and the reasons that change was not made.
Please contact us at privacy@ClassFlow.com if you have questions about accessing, correcting or deleting your Personal Information.
8. Where does my Data Go?
9. Children’s Privacy
Promethean does not knowingly collect any information from children under the age of thirteen (13) unless and until a School or teacher has provided appropriate consent and authorization for a student under thirteen (13) to use the Services and for Promethean to collect information from such student. Please contact us at firstname.lastname@example.org if you believe we have inadvertently collected personal information from a child under thirteen (13) without proper consents so that we may delete such information as soon as possible.
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